id,summary,reporter,owner,description,type,status,priority,milestone,component,severity,resolution,keywords,cc,tester
801,FTP notification system - if system goes down,and,,"FTP sometimes goes down, but there's not way to know until a user emails to say so, which can be days or longer since the problem started.

A system to notify if it's running would be great.",task,new,critical,4.6,VideoUploading,New Ticket,,,,And